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Tag Archive for: Sales Enablement

client testimonial

Frequently, our clients ask us, “Should I ask for testimonials?” or, “Do people even read testimonials?” and, “Should we do video testimonials?”

The short answer to all of these questions is… YES!

The bottom line is that we receive a lot of questions around the idea of other people (past or current clients!) talking about what you do as a business and how you help people.

So, how do you request a client testimonial? Listen to our CEO, Andrew Marr, speak more about how to ask for a video testimonial.

Why Are Testimonials Important? 

Don’t lie, you’ve spent time on Yelp or scoured Google reviews… The truth is, as we all know it, a review can make or break someone’s decision to partner with your business.

Use this fact to your advantage. This means you should showcase clients you’ve helped and those you’ve created great partnerships with (because your business is awesome!)

Collecting and displaying testimonials for the world to see helps prospects know how great it is to work with you. After all, Boast found that 72% of consumers say positive testimonials help increase their trust in a business.

Testimonials are powerful, and video testimonials are especially imperative to tell the story of how you helped people.

Many of us grew up in a culture of not asking for help and not talking about ourselves. Video testimonials, however, go against the grain.

When you ask a client to contribute a testimonial for your business, what you’re essentially asking is, “Please, will you talk about us? Will you talk about how we helped you?”

(Hint: These questions are super consequential to those reading—or watching—your testimonial!)

Different questions you can ask your clients to help guide the testimonial are:

  • How did we solve a problem for you?
  • How did we help you save money?  
  • What was working with us like?
  • Why do you like working with us?
  • How can others benefit from partnering with us?

If you ask your client for a video testimonial, remind them that it doesn’t need to be very long at all. Ideally, the video should be very short, 30 seconds to one minute. Keep it straight to the point.

The clients might need some coaching, but it’s very easily done.

Lucky for you, we have an entire article that you can send to your clients to prep them titled, “How to Record a Great Zoom Testimonial.” Check it out!

Once you have the video, put it everywhere. We recommend testimonials live on your website, in blog posts, on LinkedIn, and more. Tell the world how you help people. Hell, shout it from the rooftops!

We’re sure that the clients that you did help will be more than happy to do this for you. 

The Right Way to Ask for Client Testimonials

Don’t make things complicated. It’s just five simple steps.

  1. You have to ask for a testimonial to get one. Think about it… When was the last time you gave a testimonial unprompted? You can ask clients whom you’ve partnered with for years, a new client who is excited to partner with you, the list goes on!
  1. Create an easy form fill for your clients to fill out their experience with you. Strike while the iron’s hot and ask for the testimonial during or right after the conclusion of your partnership (these days you can also ask for a testimonial through a short text message).
  1. Offer an incentive. Think outside of the box of gifts! An incentive can be more brand recognition on your website.
  1. Post the testimonial (with a nice headshot) on your website. 
  1. Check out our testimonials page on our website for more inspiration. 
How to attract the right client

So, you’re a business owner looking to get more clients? (Trust us, you’re not the only one!)

Every business owner ever:

But hold on – before you go all Heidi Klum on us and start looking to get MORE clients… Have you taken a minute to consider how to attract the right clients? Yes, the right clients. After all, you don’t want to be marketing your products and/or services to every person you walk by…

Not sure where to start? Lucky for you, we’ve got Andrew Marr, CEO and Owner of Digital Storyteller on camera to chat about how to attract the right clients.

Let’s see what he has to say.

Who is Your Ideal Client?

Clients, for any business owner, are obviously extremely important. Without clients, you’d have no business! (But you already knew that).

This considered, building a successful business and getting more clients is most likely one of your primary goals as a business owner.

Before we jump the gun and talk about getting more clients, however, it’s important to first discuss who the right clients are for you. How can you attract the right clients to your business?

Identifying the Perfect Client

The question isn’t, “Do you want more clients?” Of course, you do! The number one thing is, have you identified your perfect client?

Then, after you’ve identified your ideal client, think: Are you willing to create strategies around that particular client?

Our Perfect Client at Digital Storyteller

At Digital Storyteller, we focus on marketing for financial services companies. The realm of financial services ranges from commercial insurance to wealth advisories, commercial real estate firms, the list goes on.

While we love whisky, chardonnay, puppies, and tacos, we don’t market for companies that have anything to do with these elements. Why not? Because we’ve identified our perfect client (financial services clients) and unfortunately, whisky, chardonnay, puppies, and tacos have nothing to do with this industry (a little sad, right?)

We know it’s difficult not to accept whatever business walks through the door. It’s important, however, to hone in on who your ideal client is and not accept anyone else apart from this target audience.

So, to attract more clients, you have to first, figure out who your perfect client is. Put your energy and resources into that.

Interested in meeting one of our ideal clients? Check out this spotlight we did on our client Frank Crivello, founder and CEO of SBMA Benefits.

Marketing Agencies

Marketing agencies today have more tools than ever to support clients in their marketing efforts. Content creation, website design, SEO optimization, the list goes on. But at Digital Storyteller, we have our eyes on a few agencies in particular. Here are the eight best marketing agencies in San Diego.


KWSM

KWSM

Founded: 2010 by Katie Wagner after retiring from her TV news career

Where:

  • Orange County, CA
  • San Diego, CA
  • Atlanta, GA
  • Las Vegas, NV

Specialty: Boy, oh boy! KWSM does it all. While every plan is different, they specialize in creating customized digital marketing strategies that help clients get results through:

  • Social Media Management
  • Content Creation
  • Website Design and Management
  • Content Optimization (SEO)
  • Online Advertising
  • PR and Influencer Marketing
  • Video and Photography
  • Social Media Coaching
  • Speaking and Workshops

Their Mission: According to their site, “KWSM exists to help great companies make genuine connections with their customers. We believe good business starts with strong relationships, and the best way to build them is by sharing your story.”


Digitopia

Digitopia

Founded: In 2004

Where: Carlsbad, CA

Our Promise: “We promise to deliver strategic insights. We’ll be easy to work with. And, most importantly, we’ll never leave you in the dark.”

Their Approach: Digitopia uses the phrase process, platforms, people to guide their B2B digital growth strategies.

“We take the stress of inbound marketing off your plate allowing you to focus on all the other important parts of your job. Whether you need…

  • HubSpot help, or
  • Content and inbound strategies (that actually bring in traffic and leads), or
  • Online advertising purpose-built to optimize your spend

…we have you covered.”


Brandetize

Brandetize

Founded: In 2001

Specialty: Strategy, lead generation, website, branding, sales conversions, technology and analytics, and more

What makes Brandetize different from other marketing agencies? Brandetize offers:

  • “Full-service customer lifecycle marketing
  • Customer focused, cohesive goals
  • We’re thinkers, not just doers
  • Strategy comes first, then we execute
  • Thoroughly seasoned staff of experts
  • Partnership model: Get results and write a check from the increase in sales
  • We don’t profit until you profit”

Office of Awesome

Office of Awesome

Founded: By dynamic duo Rebecca Tall Brown and Leah Prehn, 2015

Specialty: Aside from being awesome? Office of Awesome offers hourly brand advisory services, 12 to 18-month brand breakthrough strategy, and two to ten-year brand architecture strategy. They promise to take what you have and make it even more awesome!

Why They Rock: “We’re a brand strategy consultancy that builds brand experiences on the foundation of smart business strategy. Using our inside out approach, we capture the momentum of all that is working in your existing brand, improve on it, and package the results in a market-ready plan… We see the unseen areas of your business that we can fix, clarify or define before you spend time and money on external branding or marketing.”


Raindrop Branding + Advertising

Raindrop Marketing

Founded: By Jacques Spitzer and Adam Wagner! (Raindrop compares these two to oreos and milk and peanut butter and jelly. In other words, they’re the perfect pair!)

Specialty: Simply put, Raindrop helps build your brand and build your audience. At Raindrop, “our goal with every client is to take you to your next level by helping new audiences to discover you, crafting deeper relationships with your core audiences and allowing you to confidently be the best version of yourself.”

Plus, their video production is top-notch! In fact, they have accrued more than 400,000,000 video views for their clients, been awarded two Emmys, and have produced the #1 performing Youtube ad of 2020.

The Story Behind the Name: It all begins with this quote: “True friendship looks like raindrops coming together on a window-sill; beautifully and effortlessly before your eyes.” 

As written on their site, “I think we can all agree; best friends are… well, the best. They are there for us, cheering us on, listening to us and helping us to live our best lives. We imagined that same level of trust, open communication and fun-loving spirit as the foundation for our work.

“The result is a truly special connection with our clients that we believe inspires even greater work. Being a Raindropper means partnering generously and creating strategically. We revel in the success of our clients and celebrate the collaborative culture that we share as a team.”


Power Digital

Power Digital

With Offices In… San Diego, Los Angeles, New York, and San Francisco

Who Are We? Power Digital is “a cutting-edge, nationally recognized digital marketing agency dedicated to elevating your brand through innovative marketing solutions, custom strategies, channel expertise, and flawless execution.”

Some Rules They Live By: Integrity, loyalty, trust, challenge yourself, find the solution, embrace change, don’t take yourself too seriously, and more as seen here!

What They Do: A better question would be, “What don’t they do!?” Power Digital offers:

  • Affiliate Marketing
  • Amazon Marketing
  • Content Marketing
  • Creative
  • CRO
  • Diligence
  • Email Marketing
  • Influencer Marketing
  • Organic Social
  • Paid Media
  • Paid Social
  • PR and Outreach
  • SEO
  • Web Development

Wayward Kind

Wayward Kind

Founded: By Jules Taggart (Psst… She’s kind of awesome. Jules loves riding on the back of a motorcycle with her husband, running near the beach, and her two daughters, Olympia and Helena)

Who Do They Serve? Although Wayward Kind represents clients from a variety of industries, all of their clients are hell-bent on shaking up their industry for the better. “We actively seek out clients who are purposefully wayward and not afraid to go their own way… We work with challenger brands who are making a significant impact in race, class, and gender equity.”

Their values include human connection, libration, no noise, and low ego, high impact.

What Makes Them Different? Wayward Kind is a digital marketing team “built on the belief that effective marketing is rooted in human connection. We help ordinary businesses have extraordinary conversations with their clients… we help you start and nurture online conversations that bring in new clients.”


3Q Digital

3Q Digital

Founded: By David Rodnitzky out of a coffee shop in Pacifica, CA, in 2008

Their Motto: Infinite Possibilities. Infinite Growth.

Why They Rock: 3Q Digital is growing, growing, growing! With six U.S. locations, two international presences, and over 20 virtual locations, this marketing agency can work with you wherever you are!

3Q Digital Offers…

  • SEO
  • Conversion Rate Optimization
  • Programmatic
  • Analytics
  • CTV/OTT
  • Strategy and Planning
  • Digital Due Diligence
  • Creative
  • And more!

At the end of the day, there isn’t a hard and fast answer for which marketing agency you should use. Each company is unique! (But we think you should choose to work with us!) If you’re ready to take a look at what our outsourced marketing services would look like for you, contact our team at Digital Storyteller today.

We know we’d make a great team, we’re just waiting on you!

What Is Web Accessibility and Why Is It Important?

We are not a one-size-fits-all society, nor are our websites. As our physical world becomes more aware of creating physical accessibility, we should also understand the importance of facilitating web accessibility as well.

As we spend more time surfing the web, learn more about how to increase inclusivity for people with disabilities. It’s just good practice, and it also benefits your company.

Outsourced VS In-House Marketing: What's Best For Your Business?

So you’re wondering what type of marketing you should implement for your business? Well, you’ve come to the right place.
The two biggest types of marketing are outsourced and in-house. Both want to promote your business to the best of their ability, but they have a few big differences. Learn more about the differences between outsourced and in-house marketing below!

person typing on laptop to find resources for digital marketers

So you want to market your business, but you’re not sure where to start?
We wanted to share our favorite resources that make us successful in our industry so you can be successful in yours.

Save Money on Ads (So You Can Spend It on Wine)

When you think of marketing, what do you think of? For many, it’ll include billboards, that one realtor’s face on a bus stop, or the not-so random ads when you’re scrolling through Instagram.
It’s actually much more than that. Yes, paid ads have their time and place to increase your exposure, but let’s let you in on a little secret: there’s a better way to market yourself, and it’s not by relying on ads.
I know, shocking. 

Why You Should Conduct Site Audits

You See a Doctor Every Year, Shouldn’t Your Site? The same way that your own health sometimes requires a little TLC or a trip to the doctor’s office for extra attention, your site does too.

girl sitting in front of digital marketing sticky notes

We’ve talked time and time again about the importance of content marketing and why consistently producing strong content is an ideal marketing strategy. That being said, we know it can be easier said than done.

Here are all our best tips on how to organize content.

Let's get REEL! How Instagram Reels Support Your Social Strategy

In a world where we have varying options on how to engage with potential clients, reels open the door to adding your personal flair. From informational how-to videos like how to make your grandma’s top-secret cookie recipe to a silly clip on your opinion of this week’s Bachelor rose ceremony, the possibilities are endless.

Social Media Brand Awareness Metrics: More Than Likes and Comments

When most people consider their brand’s success on social channels they jump immediately to wanting tons of likes, comments, and followers on their profiles. While these factors are important in many cases, there’s more to social media than these tracking measures.

person on iPhone visiting Instagram for financial services company

Financial Services Edition

As a B2B financial services company, you may be questioning whether having a social media presence matters for your marketing strategy. We’ll keep it pretty simple for you: It does.

Social media has become a critical part of any marketing strategy. Whether it be organic or paid, B2B or B2C, and so on, social media marketing plays an important role in strategizing for any business.

That being said, social media is constantly evolving and changing. While platforms are updated to best serve their users, it can make it complicated and challenging for marketers to keep up with. Luckily, we’re here to help.

One of the questions we get asked most commonly by new clients is, “Which social platforms should we be on?” Instagram, Facebook, LinkedIn, Twitter, TikTok, the list goes on!

Deciding which platforms work best for your business is important to ensure that you delegate your time and resources towards a strategy that’s going to move the needle for your brand.

Here are the top four social media platforms that we believe all financial service companies should be on.

Facebook 

Often known as the “original” social media platform, Facebook has begun to drop slightly in usage and engagement. While this is the case overall, it still plays an important role and holds unique value in the world of social and business.

Facebook is approaching its 20th anniversary following its creation in February 2004.

Pay-to-Play Platform

In recent years, however, Facebook has become largely a pay-to-play platform. While paid ads aren’t necessarily mandatory for success on the platform, statistics show that putting a little money behind your Facebook strategy has the power to make a significant difference.

Facebook takes its in-house marketing one step further by providing real-world case studies of companies that have found marketing success on their platform. These various stories provide quotes, statistics, and examples from clients on how they successfully implemented strategies on the platform. 

At Digital Storyteller, we have adopted similar strategies when working with Facebook. Each of our clients has a Facebook page to which we share organic content. We produce custom content weekly and share blog posts, visuals, infographics, videos, and more.

We pinpoint each client’s strongest posts and work with them one-on-one to set a realistic budget to boost posts. Following post boosts, we delve into reporting to assess the success of each given boost.

Facebook provides statistics on reach, clicks, cost per click, and engagement in a simplified easy to navigate manner that makes sharing reporting with our clients a breeze.

Bottom line: Make sure your business is on Facebook.

Instagram 

We’re going to give Instagram a nickname: “The social beast.” Since its launch in 2010, it’s amassed over 500 million users. Over 60% of users log in daily, averaging a total of 3.5 billion likes.

Instagram is a critical platform for businesses in addition to individuals. Nearly 49% of businesses have accounts on the platform.

Compared to its competitors, engagement with brands on Instagram is 10 times higher than on Facebook, 54 times higher than on Pinterest, and 84 times higher than on Twitter. Safe to say they’re doing pretty well!

But how can you tailor your Instagram account to your audience? Like Facebook, Instagram offers a pay-to-play option by boosting your posts to a relevant audience. That being said, this doesn’t hold quite as much power with Instagram as it does with Facebook. 

The Instagram Algorithm

But why? Instagram’s goal is to create organic experiences for its users. Its algorithm pays attention to what videos users watch, what they like, which hashtags and account types they follow, and what engagement types they utilize.

Based on these factors, Instagram creates an organic experience by boosting and promoting what they think a user is most likely to want to see. 

Based on these features, it’s important that when using Instagram as a social media platform, you tailor it to your audience. One of the best ways that we’ve found to do this is by getting down to the nitty-gritty and creating buyer personas.

Imagine you’re selling cookbooks… Your target audience might be Jennifer. Jennifer is a married stay-at-home mother of three that loves following influencers that share new recipes and provide inspiration for her girl’s night dinner party. Jennifer is a perfect audience for this product.

Things might be different if Jennifer were a 12-year-old girl that uses Instagram to follow her favorite celebrities and learn the latest TikTok dances. Making sure that you identify and tailor to your ideal audience is critical to the success of your Instagram usage.

Read on to learn more about the ever-changing Instagram algorithm.

Curating Your Business’s Profile

Another important aspect of Instagram usage for businesses is curating your bio and your feed in a way that represents your brand voice. Consistency is key when it comes to creating content that your audience genuinely wants to see. This starts with your bio.

Your Bio

Your bio is the first thing people see when they visit your account, essentially representing your virtual storefront. You have a short blurb—150 characters to be exact—to communicate who you are, and what you do, and ideally convince people to follow you and engage with your content.

While Instagram does not allow for direct linking in their captions or individual posts, they offer the opportunity to share one single link in your bio. Better use it wisely to make sure you’re directing traffic where you want it!

One helpful resource that we can’t commend enough is utilizing a link-building site such as those offered by Metricool or LinkTree. Both of these sites create the ability to provide users with multiple site links within one URL.

Your Feed

Having a well-curated Instagram “feed” or “grid” is also a huge advantage to developing a professional business Instagram account. As previously mentioned, consistency is key.

Whether it be utilizing personalized photos, brand colors, a common filter, or even a precise layout template, there is a multitude of options when it comes to how to set up your post grid.

Here’s an example of one of our client’s Instagram grids, Voit Real Estate Services.

screenshot of voit commercial real estate services instagram feed

Cool, right? Nice, clean, and cohesive.

Moreover, it’s a notable fact that about 40% of customers respond better to visual content than they do to written content. With this in mind, it’s no surprise why Instagram is a massive hub for marketing opportunities.

LinkedIn 

LinkedIn is a marketing MUST in the financial services industry.

LinkedIn differs from other social media platforms because it is more strongly based on personal and genuine connections. The “friend of a friend,” “we met at a conference,” or “Oh, I recognize that brand name” attitudes go a long way in today’s day and age.

The unique circumstances that we’ve experienced over the past two years as a result of the ongoing pandemic have further changed the name of the game when it comes to professional networking.

A survey conducted by LinkedIn themselves revealed that “B2B buyers are 5X more likely to engage with a professional via a warm introduction than via cold outreach.”

While cold outreach is a reality for many B2B businesses, LinkedIn offers these businesses the capabilities to connect with their audiences on a more personable level. Additionally, it allows for more accurate persona targeting. 

In addition to serving as a virtual professional networking platform, LinkedIn has positioned itself as a leader in news delivery. The same survey previously mentioned also shares that 79% of small and medium businesses consider industry-specific news/articles to be the most valuable content shared on social media.

Social media platforms, LinkedIn in particular, have enabled users to identify the news sources and industries that they want to hear from specifically. Rather than opening up the morning paper and spending time sifting through the garbage that you’re not interested in, hop on your LinkedIn account in the morning to see what your followers have posted lately.

The people that users follow and engage with are often the sources that they want to hear from. Enabling users to deliberately identify the sources they want to see and eliminate (or simply just not follow) the ones that they don’t wish to see content from has turned LinkedIn into somewhat of a personalized news outlet.

Twitter

Twitter is a great platform to keep your business’s personality alive.

While financial services companies more commonly target more professional and refined messaging, Twitter offers the opportunity to incorporate your brand’s voice more casually.

Just Say It!

Being that Twitter only allows posts that contain up to 280 characters, you’ve got to figure out what you want to say and just SAY IT. Removing the fluff and the details is sometimes the best way to get across and be remembered for what’s important.

While starting your morning by reading the latest news articles or blog posts might be your favorite part of the day, sometimes all your consumers want is quick, simple facts. You’ve been there, right?

Adding a human element to your brand is made easy by the relaxed, casual voice most often shared on Twitter. Whether it be celebrating a holiday with a hashtag (#HappyWomensDay or #HappyEarthDay), often your company’s tweets don’t need to be as much of an event as full-blown in-depth content.

While writing a blog post or filming a video might take hours of prep, edits, and reviews, posting a one-line tweet may be an opportunity to simplify.

That being said, a successful Twitter strategy usually involves tweeting from five to 15 times daily. While each tweet in and of itself may be a simplified way to reach out to your audience, doing it more often is what’s going to help move the needle.

It’s often noted that it takes people an average of 11-13 touch points before a message truly breaks through. With that in mind, tweeting five to 15 times a day provides an opportunity to interact with your audience on various occasions.

Compliance and The Financial Services Industry

Another important fact about Twitter for financial services companies, in particular, is the growing challenge of compliance with specific Twitter terms and conditions. The financial industry is highly regulated on social media.

Companies need to state clearly who they are, and what they do, clarify any risks or benefits, and provide full transparency about all of their services. GDPR is therefore not the only regulation that financial businesses need to obey. 

Many other directives were implemented in banking industries in the last few years. Whilst not all of them have a direct impact on social media communication, some of the legal initiatives do.

Take a look at MiFID II, which is focused on refining consumer information and making it easier to understand.

Pinterest

You might be surprised to see this one on the list, but we couldn’t help but mention it: Pinterest!

Pinterest is an image sharing and social media platform with over 400 million monthly active users. These ‘pinners’ (so they’re called!) use the platform to find inspiration and ideas for their interests and hobbies.

At Digital Storyteller, we’ve recently started to grow our Pinterest account by sharing information on user-generated content, site audits, client management, organic marketing, and more!

Pinterest is awesome because you can link to specific URLs on your “pin,” which grabs a user’s attention through use of a photo.

For example, below is a ‘pin’ we posted when the news hit that Elon Musk decided to purchase twitter. This pin linked to our article titled, “What’s Going to Happen to Twitter?” Here, we provide more information on the subject.

Using Pinterest in this way builds your business’s credibility, and encourages users to come back to your page for inspiration or information.

So, give it a shot! Get your business Pinning.

A Final Word

When it comes to implementing an effective social media strategy for your business, there is much to be considered. Various platforms perform better or worse based on your business type, target audience, and intended involvement level.

If you’re looking for support in developing a social media strategy and don’t know where to start, reach out to our team of experts at Digital Storyteller.

With our specialization in the financial services industry, our experience and expertise is growing stronger every day. Call or contact us today for more information or to schedule your FREE brand storytelling session.

PR vs Backlinking Strategies: What's the Difference?

Once you’ve developed a solid digital marketing strategy, it’s important to consider how you’ll spread awareness of your efforts. Although organically sharing content to your social media channels and home site is essential, there are additional ways to spread the word about your company and its kick*ss marketing strategy.

Client Spotlight: Frank Crivello, SBMA Benefits

Frank Crivello is the founder and CEO of SBMA Benefits. SBMA provides affordable ACA-compliant benefit packages to employer groups. Their goal is to meet ACA mandates while providing excellent service and accessibility.