business

As our world becomes more and more fragmented, the economic slowdown is having an unprecedented impact in nearly every country around the world. At the same time, many brands and employers are attempting to put their purpose at the center of everything they do — those with a clear purpose are prospering, while many corporate “dinosaurs” that refuse (or are unable) to adapt are dying off as the rate of change increases.

Organizations of the future need to embrace fully the concepts of empowerment, learning, and balancing technology with the individual if they are to succeed, by using the power of technology and automation to rehumanize — rather than dehumanize — the workplace.

These major changes are being driven by a few important factors in consumer behavior:

Generational gaps are closing in the workplace.

More generations are working together than ever before, with different expectations and attitudes. By 2025, experts expect millennials to make up nearly 75% of the active workforce. Outside of the workplace, life expectancy is continuing to rise and up to two-thirds of babies born in the last year could live to be 100. In the older generations, people are retiring later or not at all. All of these changes mean we now have an environment in which older workers already report facing prejudice at work and millennial executives struggle to gain acceptance from older colleagues.

Flexibility and job changes are more encouraged than ever before.

By 2020, almost 20% of US workers — or 31 million people — will be “contingent” rather than permanent. If that sounds like bad news, consider that 80% of today’s contingent workers appreciate the flexibility. Most of Uber’s growth has come from drivers who use their own cars, and 75% of them have other jobs. (What happens when a job for life becomes a job for a day?)

The model for success isn’t cut and dry anymore.

New, innovative business models are springing up all over the world, many of them rooted digitally in the “sharing economy.” Nearly half of American business leaders think that their current business models will cease to exist within the next five years.

Robots are taking over (sort of).

Artificially-intelligent supplementation devices could replace 33% of jobs by 2025, and Mark Carney, the Governor of the Bank of England stated earlier this year that almost 15m UK jobs could be “hollowed out” with the workforce being replaced by robots: “Alongside its great benefits, every technological revolution mercilessly destroys jobs and livelihoods … well before the new ones emerge.”

While these trends will affect everyone, it is especially pertinent to keep up with these changes as the leader of an organization — this could be the wake-up call you’ve been waiting for.

To thrive in the new era, we must rethink the role that organizations and their workforce play in driving competitive advantage.

Thriving will mean adapting to the changes, facilitating the interconnections between humans, and investing in their uniquely human attributes. If you are struggling to take your company into the digital space, reach out to Digital Storyteller today!

golfing

There are a lot of reasons to start playing golf — whether you enjoy meeting new people or blowing off some steam, there is definitely something for everyone in this sport. However, there are some important business lessons to learn from the game that are often overlooked, including tenacity, constant learning, honesty, and achievement orientation. All these can be tapped to generate sound business acumen.

Our CEO, Andrew Marr is a PGA professional and a lifelong advocate for the sport of golf. His passion is firmly rooted in a love for the game, but his commitment to playing is fueled by golf’s positive influence on his business and leadership skills.

In business — like in golf — the tools you carry matter a lot, but they are often imperfect. We are often given misinformation or a lack of support and then asked to do things that seem impossible. However, as an entrepreneur, we understand the importance of getting things done, even if that requires some creativity.

To summarize the mental challenges of golf, Arnold Palmer famously said, “Golf is deceptively simple and endlessly complicated; it satisfies the soul and frustrates the intellect. It is at the same time rewarding and maddening – and it is without a doubt the greatest game mankind has ever invented.”

Being mentally strong is equally important in golf and business, as is having a certain level of discipline when practicing and competing. Golf is a unique sport since you are your own umpire and referee. Vaibhav Dayal, Co-founder and Managing Director, V Resorts, says, “In golf, a player keeps his own score, and there is no second eye to monitor moves. It is played with an immense level of integrity and personal honesty.”

Lessons from the first tee-off to the 18th hole

Most golfers’ favorite aspect of the sport is the instant feedback received after each stroke — something successful players use carefully as they progress. The high-level of challenge and opportunity for course correction ensure the constant possibility for improvement. “Golf shows you that there is no perfect strategy, and all you can do is giving it your best shot. Then, you assess the result, figure out what you need to do to improve the execution, and then take another shot at greater success,” says Saurabh Saklani, Co-founder and Director, inme.

By far, the biggest lesson that can be taken out of golf is that of tenacity. “Golf is the closest game to the game we call life. You get bad breaks from good shots; you get good breaks from bad shots, but you have to play where the ball lies,” said Bobby Jones in regards to the determination required to be successful in the sport.

While every sport teaches an important lesson in some way, Golf, by its very nature, provides a sustained learning experience with regular ups and downs. Playing two good holes of golf (read: two good quarters of business performance) is often followed by two terrible holes, where people start questioning their skills and abilities. In other words, someone who excels at golf would probably possess an innate desire to learn and re-learn.

In business, this lesson is taught through repeated failure, which can deter many great minds from entering the world of entrepreneurship. Despite our best efforts, the result of business-related decisions is not dependent on the decisions of one person — a humbling realization for many leaders and an important opportunity to practice open-mindedness and flexibility. Golf teaches one to shed baggage, re-think, re-invigorate, re-strategize, and execute with a hope of success.

Build a network of like-minded individuals.

Every great entrepreneur understands that business cannot solely exist within the confines of a boardroom or office and many opportunities are found in some unexpected places — like the golf course. 

The following story is from a man named Stan Hanks who has been helping build the internet since 1981:

(A week after learning to golf) I’m sweating my way through 18 holes on the Pecan course at the Sweetwater Country Club with a VP from a Fortune 50 company, one of his technical leads, and my VP of Sales. It was an interesting experience — a huge learning experience for me. Pat, my VP of Sales, did this all the time. He managed the conversation in many ways, going from what do you think about brand X balls to how ’bout them Astros to why building a SAN in-house was a better solution given the parallel I/O requirements of the supercomputer cluster that the company was using.

It kept things casual but made room for getting in key points. It also gave us all a chance to meet in a no-ties, no-press-of-business environment. We literally got nearly four hours, un-interrupted, together. And then on to happy hour afterward for another couple of hours.

Nothing “happened” that day. No contracts were signed, no deals were made. But it was significant in a very large number of ways. The VP got to see me in action, got to hear me think on my feet (which frankly is my strongest suit), got to see me deal with frustration and things not exactly going my way. I got to spend time with him and see what he valued and prioritized, whether he was a “go for it” guy, or a “let’s keep this in the fairway” guy — which is really important to know, when you’re pitching a deal.

As you can see, the golf course can be an essential part of your business, especially when landing new clients or acquiring funding for a new project.

Beyond landing new clients, the golf course can be an essential part of your hiring process. If you want to be successful in today’s competitive market, you have to make investments in people. If it fits your company’s culture, try using the game of golf to demonstrate your skill and competency that will ultimately lead to associations. Finding the balance between treating golf as business and leisure is where one can find success.

Turn your passion into profit.

No matter their skill level, playing golf with clients and colleagues gives you additional insights into their personalities. Similarly, playing the game will give you insights into your psyche, too. To become good at it requires time and patience. Golf can also become that common interest that creates the bonds that last a lifetime. If you haven’t already, pick up the sticks. It just may improve your business and your life.

social media

As marketers, we often spend a huge amount of time creating content that is designed specifically for your customers, prospects, and leads. We are writing, analyzing, optimizing, and innovating every day. Sometimes, we’ll spend hours writing a single caption. 

In fact, we usually spend so much time planning and executing the email strategy, we hardly ever connect with other marketers on our teams who manage our blogs and other content, including social and chat, website, video strategy, events, PR, and more. And this isn’t unusual.

Traditionally, marketers focus on the details — they sweat the small stuff and divide to conquer. One marketer may be in charge of improving conversion metrics, while another focuses on SEO and someone else optimizes product pages. You might even have an intern creating some Instagram stories.

But when marketers complete these tasks in isolation, prospects and customers are left with a disconnected experience.

If you want your business to succeed, you need to take a step back and see the bigger picture. How do all your marketing activities connect? What do your customers really experience? And how can you keep your team working towards the same goal? Let’s find out.

The conversion process is longer than you expect.

We like to believe that every customer takes a predictable, linear path from awareness to consideration to purchase. This process starts with an ad, a blog post, a call-to-action, an email newsletter, and then transitions smoothly into a purchase. Done and done.

Of course, some prospects will take this direct route through your marketing funnel, but most take several detours along the way.

By trying to force the customer journey into a linear, step-by-step mold, you risk losing prospects that don’t fit your design. Consumers want information before they buy, and there isn’t a one-size-fits-all method for getting it.

The truth is, the customer journey is messy and can be difficult to predict — everyone’s is a little different. Some customers may look for information about your brand through search, while others may click on an ad, an email, or seek out reviews from friends.

And the journey doesn’t stop there. Marketers shouldn’t stop interacting with customers as soon as they click “buy” — if you want to maintain and nurture unique relationships, you need to continue to interact with customers after you make a sale. That’s why it’s important to build strong bridges between your marketing efforts to build one cohesive brand experience.

Build strong bridges using your HubSpot CRM.

As a marketer, you’re probably used to using multiple tools and point solutions to connect with prospects and customers. Not only is this method inconvenient, but if all your marketing efforts aren’t connected by a customer management solution or CRM, it also creates a disjointed experience for customers. Marketers need to take a step back and see the bigger picture. If you want to build a complete customer experience, focus on connecting your marketing software with the tool that should be at the core of your marketing efforts: your company’s trusty CRM.

CRMs are traditionally considered a tool for sales teams to track leads, prospects, and customers. With them, reps can see every interaction a contact has had with a brand. Everything from calls with a sales rep to website visits is tracked and logged in a contact record.

While you may be familiar with a CRM, you probably aren’t using it to its full potential. Masters of email marketing, live chat, ads, and social media tools they may be, marketers rarely use a CRM for anything other than creating email lists, if at all. Think about it. You probably stress over the last-minute details of a campaign and track its success, but I’m guessing you rarely check to see how your campaigns are influencing individual contacts, or who’s consistently engaging with your marketing efforts.

By putting it at the center of your marketing strategy, you can truly personalize your messaging. You can use any data point or marketing engagement metric to segment contacts beyond lifecycle stages. This allows you to create more targeted, meaningful content and ads and expedite the sales process, helping your entire company grow better. Without a CRM, your personalization efforts are smoke and mirrors at best, and insufficient at worst.

If you’re curious about utilizing the HubSpot platform or setting up your own digital marketing strategy, contact us at Digital Storyteller today!

podcast

At Digital Storyteller, we’ve always got a new podcast in our ear, but lately, we’ve been listening to a few specific shows more than the rest. Whether you’re looking for some entrepreneurial inspiration or a heavenly combination of seedy language and insider sports knowledge, you’ll find something you like in this list of our favorite podcasts: 

How I Built This by Guy Raz

I’d listen to Guy Raz talk about anything — he’s perfectly calm in his demeanor, yet he’s got a voice that keeps you engaged for an entire hour-long episode (sometimes several.) However, it’s Guy’s guests that keep me coming back for more. Many are the founders of brands we interact with every day — Wikipedia, Bumble, Beyond Meat, to name a few — and all have stories that will leave a lasting impression. Be prepared to take your entrepreneurial spirit to a new level with this one. 

The Barstool Rundown with Dave Portnoy

As a former pro golfer, it only makes sense that CEO Andrew loves listening to Dave Portnoy talk about sports. Dave’s straight-forward (to say the least), somewhat crass, and completely informed on everything sports. Listen to this one when you’ve got headphones on — or your kids do — and get ready to laugh your way to the Fantasy Football championship. 

I Love Marketing with Joe Polish

Joe Polish and Dean Jackson have been having killer conversations about marketing for over 15 years, and now we get to share them. They use their podcast to talk about new marketing ideas, direct mail ideas, lead generation, lead conversion, getting referrals, stick strategies, email marketing, psychology, books, people, and overall productivity. As they say: “Every week is a new adventure…and it will always be fun.”

Planet Money

Planet Money comes from NPR (who also happens to be the creator How I Built This) which means you can guarantee three things: top-notch production quality, universally engaging guests, and informative content that you’ll actually listen to. Their podcast Planet Money is the economy explained. The format is this: Imagine you could call up a friend and say, ‘Meet me at the bar and tell me what’s going on with the economy.’ Now imagine that’s actually a fun evening.

ESPN 30 for 30

30 for 30 is a unique podcast amongst the rest, as it is formatted differently depending on the season. In some seasons, each episode is dedicated to a different topic, while several seasons have deep-dived into specific moments in sports history in the fashion of a weekly series. While any sports fanatic will be dying to listen to them all, our favorites episodes include the entire “Sterling Affairs” series (season 5) and “Yankees Suck” (season 1, episode 2.)

Freakonomics

Each week, Freakonomics Radio tells you things you always thought you knew (but didn’t) and things you never thought you wanted to know (but do) — from the economics of sleep to how to become great at just about anything. Dubner speaks with Nobel laureates and provocateurs, intellectuals and entrepreneurs, and various other underachievers. Special features include series like “The Secret Life of a C.E.O.” as well as a live game show, “Tell Me Something I Don’t Know.” We like it because it makes us feel smarter every time we listen (or at least more interesting, anyway.)

a nice looking workplace

Blogging, especially when combined with social media, is a powerful way to promote your business online. There are still many business owners that are hesitant to make the jump and start a business blog, but they’re missing out on a big opportunity.

There are several reasons why business owners don’t blog:

  • It takes a commitment of time and resources that can be overwhelming.
  • They don’t know how to get started from a technical perspective.
  • It can be challenging to develop a loyal, engaged following on a business blog that focuses on one specific topic.
  • It can be difficult to consistently come up with interesting business-related post ideas.
  • But starting a business blog doesn’t have to be an intimidating or overwhelming experience. Once you get started, the benefits of a business blog can make the effort worthwhile.

Here are 7 of the biggest reasons you should start a blog for your business:

Easily update your entire audience at once.

Beyond your company website, a blog is a fantastic tool to keep your audience in the loop about your business. While a website might be more practical in content and straightforward in tone, a blog offers more flexibility to connect with customers, to share updates in a way that shows who you are, not just what you do.

Think of your blog as your direct communication channel. It’s a space to talk in-depth about your products and services, share timely content, and comment on relevant industry trends in a way that lets your brand personality shine.

Build long-tail relationships and drive traffic.

A chief reason every company needs a blog is to increase its visibility. Put simply, the more blog content you create, the more opportunities you’ll have to show up in search engines and drive organic traffic to your website.

Blogs provide the perfect platform to strengthen your SEO strategy. By creating fresh and well-written articles that incorporate long-tail keywords, images, and videos, you’re boosting your chances of getting seen, generating traffic and converting leads.

Improve internal linking.

Unlike inbound linking, internal linking is something that is completely within your control. This means there’s no reason not to use them within your blog posts. It can help visitors with site navigation, pointing them to the most important pages on your website.

Internally linking to other blog posts and pages on your website can also improve your SEO success. The more relevant links you have, the more likely it is you’ll rank better, which can lead to more traffic and potential leads.

Get feedback from customers.

Good business websites do a solid job of giving customers the information they need, but it is usually done so in a one-way manner. There’s often no room to ask questions, comment on content, or start a conversation.

This is why a blog is so powerful. It creates a two-way conversation with customers, leads, and industry peers. With a more relatable tone and an interactive platform, you can encourage feedback and discussion in the comment sections of your blogs.

Having in-depth conversations with your customers is a great way to build trust and authority in your brand. Plus, it allows you to examine your business from your audience’s point of view and make changes to improve your services.

Build your email database.

Email marketing is a solid marketing strategy. But it’s not always easy to get people to sign up. This is where a blog can help. It ensures your business stays top of mind and helps reinforce your audience’s need to keep updated.

If people find your blog content informative, relevant, and engaging, chances are they’ll trust that your email newsletters are as well. To push them towards signing up, include internal links in both your blogs and newsletters. This makes it easier for them to read about promotions, new products, or business updates.

Provide in-depth explanations of products and services.

Blogs allow for in-depth explanations and teaching about what your products and services can really offer. For example, you could write customer case studies, explore specific benefits, or provide easy-to-read “how-to” guides on your most technical services.

The more your company produces content like this, the more it will be seen as an authority in the industry. This not only builds up your knowledge bank, but it also breeds innovation and creativity – the deeper and more complex your posts are, the more ideas you’re likely to generate.

Easily increase brand exposure.

Blogging is a simple way to get discovered via social media. Every time you write a blog post, you’re creating content that people can easily share on Twitter, Facebook, LinkedIn, Pinterest, and other channels. This helps expose your company to audiences you might not even know yet.

On the other hand, blog content helps fuel your social media output. Instead of trying to pull new social media content ideas out of a hat, you can simply promote and link recent and relevant blog posts. You’re simultaneously strengthening your social media presence and bringing in new visitors. It’s a win-win.

If you’re looking to reach new audiences, build your brand and stand out from the competition – take inspiration from the reasons above and get started on a business blog.

Having a blog not only provides a strong foundation for your marketing, but it’s also fun and inspiring – and a great way to share ideas, generate new ones, and build a community of like-minded and engaged people.

Content creation and blog management are just two of the many services we provide at Digital Storyteller. Contact us to learn more and schedule a FREE 2-hour brand storytelling session today.

black blue and red-graph

At Digital Storyteller, we specialize in creating content for companies in the Finance Services  Industry. While we’ve become experts during our time here, navigating financial terms and acronyms can be confusing for someone who is not familiar with the industry. 

In our Brand Storytelling session, we narrow down exactly what the client wants to convey in their messaging and how to bring that message to a broader audience. We ask these types of questions: Who is your audience? Where do you want to focus your attention? How do you want your brand to be portrayed to your intended audience? How do you build an audience of value?

To begin, you have to consider the type of content you are sending out to your target audience. What is the brand you are trying to portray with your content? For our financial service companies, that often means everyday inspiration and relevant business information — a quote from a beloved thought leader or an information video on the current state of the economy.


Once you have defined the brand that is going to be portrayed, start aggregating content. Anyone can easily start a conversation around a financial topic, the struggle is keeping the conversation and audience captivated. Sending out content multiple times a week is key to keeping the conversation relevant and interesting. It doesn’t matter how many people are sharing your content, what matters is that it is getting to the right people.

A key part of implementing this content is creating a framework. Create a framework that implements various types of content to create one big brand story. So for some of our financial services companies, we focus on helping small businesses understand their financial statements and how to implement proper financial reporting. Be specific with your audience and how you can help them in both the future and the present.

Finally, in order to captivate audiences, you must add some creativity and personality to your content. Think about this: How do you portray your brand personality? What is going to make someone want to learn more about your company? And how do you simplify that for someone who may not be as educated on financial literacy? Finding ways to include simple language to describe complex ideas can be difficult but it is necessary to create high-quality content.In order to help our clients get specific about how they want to portray their brand to their audience, we conduct a Brand Storytelling Session. This session includes a 2-hour brainstorming meeting to discuss how the leaders of your company view your brand, how others view your company, and how we can bridge the gap between those two points of view. Contact us for more information and to schedule your Brand Storytelling Session!

man using stylus pen

Automating your social media can be useful for developing a content plan, so you’re always prepared. As a Hubspot partner, we use their unique automation software to optimize our content and schedule it out weeks in advance — so all you have to do is watch the engagement roll in.

These social media tools are meant to free up your time so you can engage and personally interact with your followers, have authentic conversations, and strategize about what you post and when. So, now that we know more about social media automation, let’s go over how you can use these tools to automate your posts.

1. Look at social listening tools.

Many social media automation tools can be used for social listening. Essentially, social listening is the process of monitoring what people are saying about your brand or industry online.

With automation tools, you can see brand mentions across all platforms in one place. Additionally, you can follow certain keywords, topics, or hashtags to see what’s going on in your industry. Moreover, social media automation tools can be used to follow your competitors. What’s the latest news? What are people talking about?

Ultimately, social listening tools can help you come up with ideas for social media posts or even product ideas.

2. Use chatbots.

Another way to use social media automation tools is to create chatbots. Chatbots can be used with sites like Facebook Messenger to streamline your marketing, provide customer support, and improve the customer experience.

For example, you can create automated replies or suggested replies to customer questions or comments. When a customer asks for your hours, for instance, your chatbot can automatically respond. Additionally, you can use a chatbot to let customers know that you’ll get back to them in a certain amount of time and provide resources.

Ultimately, a social media chatbot should help customers with small issues, but escalate larger issues to a human.

3. Gain valuable insights across several networks.

Most social media automation tools provide analytics that can be helpful to your social media strategy.

For example, after using and connecting these tools to your social platforms, you can use the analytics to determine the best time to post. You can answer questions like, “When does my audience interact more?” and “What’s my engagement rate?”

A large benefit to automation tools is that you can get analytics such as impressions, reach, and engagement on all your social media platforms in one place. These reports make it easier to compare the success of a campaign across different platforms.

4. Produce content curation ideas.

While not all automation tools provide content curation, some of them do. This means that you can choose industries or topics that you think your audience is interested in. Then, the software will curate content that you can share and post on your social media platforms.

Some automation tools might draft a social media post for you, however, those should just be used as a starting point. You should write all your own social media posts. Additionally, using the tactics mentioned above should help you get to know your audience better, facilitating more content ideas.

5. Engage with your audience.

One of the most important benefits of social media automation tools is that they can help you engage with your audience across several platforms in one place.

With this type of software, you can monitor brand mentions, replies, and messages. With all of these gathered in one place, it makes it easier to connect with your audience and helps your team respond in a timely manner.

6. Achieve consistent scheduling.

Consistency is one of the best ways to earn your follower’s trust and improve your online presence. With social media automation tools, you can keep a steady queue of posts. This can help you plan ahead and spend more time on creativity and less time on the tedious posting tasks.

Additionally, you can use this software to schedule posts in bulk. Many automation software can be used to input a spreadsheet of posts and schedule them.

These are just some of the top ways to use social media automation tools. However, a human should still be interacting with the community, and planning creative, exciting content. At Digital Storyteller, we have partnered with Hubspot to schedule, manage, and optimize the content we create in-house. Contact us today to learn what we can do to improve the way you tell your story online.

person washing his hand

As a team that works entirely from home, the Digital Storytellers have definitely had some time to adjust to this unique way of working and living, which has left us feeling more prepared than we’d like to admit for a crisis nobody saw coming. Here are our tips for surviving quarantine without giving up on your routine:

Build a master list of chores:

Go around your house with a notepad or your phone and make note of the tasks you’ve pushed aside before the excuse of being “too busy” was ripped out from underneath us all. My master chore list looked something like this:

  • Reorganize hallway cabinets
  • Clean out closet and donate clothes
  • Clean the oven and microwave
  • Organize lonely socks
  • Clean out dress drawers

After making your list, add a section to your daily power list that includes an hour or two of chores every day. It doesn’t have to be overly organized or scheduled — just set aside the time, consult your list, and start chipping away. 

Work on creating a new habit

More time at home means more opportunities to focus our energy inward and develop ourselves in meaningful, internal ways. We also have more control over our environment when we are at home — as opposed to being at work or school — which means we can set ourselves up for success. 

If you are trying to create new healthy habits in your diet, empty your fridge and pantry of anything that might derail you. If you are trying to spend more time outdoors, replace your daily commute with a solo walk around your neighborhood. 

Make your home a sanctuary of self-love and self-development and none of this time will feel wasted, no matter the outcome. And remember — it takes 60 days to build a habit, so you’ll be able to challenge yourself to keep it up once you’ve returned to work too!

Find a yoga class or guided meditation

While the new habit you choose to start working on is entirely up to you, we would recommend that everyone incorporate either a daily yoga session or a daily meditation practice (or both!) into their daily routines. 

However, despite having access to thousands of online resources, it can still be challenging to find an instructor or guide that makes you feel grounded or eager to show up each day. This is especially important if you are just beginning to practice yoga or meditation; like with every new habit, you must set yourself up for success at the beginning! 

Here are a few of our favorite resources for online yoga and meditation practices:

Incorporate daily movement

Being trapped inside doesn’t have to mean being chained to your chair. Whether you are feeling lethargic or antsy, movement is probably the solution your body is begging you to provide. 

If working out is something new for you, start with 20 minutes of walking or stretching every day and then slowly add more time and more challenging activities each week. If you are a newly trapped gym rat, it’s time to hit Amazon. You won’t need much but here’s what we’d recommend for maintaining your fitness at home:

There are dozens of workouts that can be done with these pieces of equipment and you should be able to buy it all for less than $100 (or for free if you can come up with some creative substitutes!) The lightweight dumbbells are ideal for online barre workouts, which you can find on Youtube.

Whether you are new to working from home or have been using your spare bedroom as an office since you moved in, Quarantine can be challenging for everyone. Our final (and most important) recommendation? Stay calm and take care of yourself and the people you care about. We’re going to get through this together — and you might even have a positive new habit by the time it’s over!

apple devices

Is investing in a marketing tool like HubSpot going to be worth it for your company? As digital marketers, there are many intelligent tools to navigate email marketing, website design, analytics, and more. With HubSpot, everything you need is in one place. It allows your processes to run more smoothly and provides a big picture analysis of how your company’s marketing is performing.

HubSpot is a software that combines marketing, sales, service, and analytics all in one place. Under each of those umbrellas, you are able to utilize the tools you need to be successful.  For example, in the marketing section, there is a place for web design, blogs, email marketing, live chat, web traffic analytics, and more!

As a digital marketing company, this simplifies all of our processes by creating a one-stop-shop for everything we need to know about our clients. Not only does it give us what we need to know, but it also provides the tools necessary to put that knowledge to work. In addition to making our lives a bit simpler, it streamlines processes for our clients, too.

In HubSpot, the “customer lifecycle” can be mimicked virtually. It begins with designing a site that will attract your target market. Once you attract customers, you build sales leads and turn those leads into customer relationships. After successfully connecting with your audience, you can provide excellent customer service and gather data to maximize your marketing efficiency. All of this happens in one place, so there is little room for error between steps. 

There are so many tools within HubSpot, that it can be difficult to navigate as you begin to use it. But if you take the time to learn the intricacies of the software, it will be a huge benefit to your company. It has made our lives simpler at Digital Storyteller as we continue to implement it with our clients.

person holding phone

Despite the industry’s old school tendencies, the use of social media in financial services organizations is no longer an option. According to research from Medium, at least 98% of all Fortune 500 companies use at least one form of social media.

At the advisor level, Putnam Retail Management found 84% use social media for the finance industry business. Ninety-two percent of them said social media has helped them gain new clients.

The average asset gain for financial advisors using social media was $1.4 million in the 12 months before the Putnam survey. The most effective advisors using social media in financial services increased assets under management by 10% in just a year.

Is your financial services organization using social media effectively? If not, you’re losing business to your competitors.

Of course, finding new clients is not the only benefit of social media. And at the same time, there can be plenty of challenges to using social media in a regulated industry. Here’s everything you need to know about developing a social media strategy for financial services in 2020.

1. Focus on compliance

FINRA, FCA, FFIEC, IIROC, SEC, PCI, AMF, GDPR—all the compliance requirements can make your head spin. Many advisors and agents now work remotely. It’s critical to have compliance processes and tools to guide their use of social media.

Get your compliance team involved as you develop your social media strategy. They’ll have important guidance on the steps you need to take to protect your brand.

For example, they can explain separating personal and business use of social media. They should also weigh in on what kinds of links advisors share.

It’s also important to have the right chain of approvals in place for all social media posts. For example, FINRA states: “A registered principal must review prior to use any social media site that an associated person intends to use for business.”

2. Archive everything

This falls under compliance, but it’s important enough that it’s worth calling out on its own. According to FINRA, “firms and their registered representatives must retain records of communications related to their “‘business as such.’” Those records must be kept for at least three years.

3. Conduct a social media audit

In a social media audit, you document all your company’s social channels in one place. You also note any key information relevant to each. At the same time, you will hunt down any impostor or unofficial accounts so you can have those shut down.

Start by listing all the accounts your internal team uses regularly. But remember—this is just a starting point. You’ll need to look for old or abandoned accounts and department-specific accounts.

While you’re at it, make note of the social platforms where you don’t have any social accounts. It might be time to register profiles there. Even if you’re not ready to use those tools yet, you might want to reserve your brand handles for future use.

SIX is a Swiss finance company. When they conducted a social media audit, they discovered 80 unofficial social media accounts. Among them were dozens of fake accounts on Facebook. Fake accounts create a significant risk for financial companies and can erode public trust.

4. Implement a social media policy

A social media policy is a living document. It guides social media use within your organization. That includes accounts for your advisors and agents.

Your compliance, legal, IT, information security, human resources, public relations, and marketing teams should all have input into this document. It will help you maintain a consistent brand identity while reducing compliance challenges.

It will also define team roles and approval structures so everyone understands the workflow of a social post. This clarity upfront can help reduce frustrations that social media in financial services might not move as quickly as it does in other industries.

Using social media for finance industry purposes can also come with security risks. Be sure to include a section in your social media policy that outlines security protocols for the less-sexy aspects of social media. For example, prescribe how often to change passwords and how often software should be updated.

5. Commit to doing it right

The Putnam survey found that an active presence is a critical component of a social media marketing strategy for financial service accounts. Simply creating a social profile is not enough. Zero percent of the advisors who have only a passive presence on social media gained new assets through social channels.

Compare that to the highest achievers. They brought in average new assets under management of $15.3 million. Eighty percent of those high achievers pay for a premium level of service on a social network, rather than sticking only to free tools.

Training is also an important factor. The high-achieving advisors were much more likely to have received training. They learned from colleagues or a consultant, rather than figuring out how to use social tools by themselves.

Don’t you think you need training? Consider that 61% of those Putnam surveyed identified themselves as social media experts. However, Putnam found only 15% of them really were.

And when you’re ready to take your social strategy to the next level, we have the tools to help!

woman sitting beside window

Coronavirus has forced people all over the world to suddenly adjust to a new normal. And working from home is not always easy — when you are in your home environment, it can be difficult to get yourself ready and motivated to actually do your work. These are our favorite ways to stay motivated when you just want to stay in bed.

a video camera

Oh video, video… why do you torture me, video?

In the world of digital marketing (and life, let’s face it, if you have a business, you have digital marketing) , there are two kinds of vloggers… people who are eager to leap in front of the camera and shoot their every wild musing and people who are resistant to being in anything less than an Academy Award winning production.

For most of us, neither recording our every thought nor waiting for Sam Mendes to come produce our brand identity video is the best strategy. So, without further ado I’d like to share tips and tricks for making your Vlogs watchable… dare I even say, compelling:

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