Frequently, our clients ask us, “Should I ask for testimonials?” or, “Do people even read testimonials?” and, “Should we do video testimonials?”
The short answer to all of these questions is… YES!
The bottom line is that we receive a lot of questions around the idea of other people (past or current clients!) talking about what you do as a business and how you help people.
So, how do you request a client testimonial? Listen to our CEO, Andrew Marr, speak more about how to ask for a video testimonial.
Why Are Testimonials Important?
Don’t lie, you’ve spent time on Yelp or scoured Google reviews… The truth is, as we all know it, a review can make or break someone’s decision to partner with your business.
Use this fact to your advantage. This means you should showcase clients you’ve helped and those you’ve created great partnerships with (because your business is awesome!)
Collecting and displaying testimonials for the world to see helps prospects know how great it is to work with you. After all, Boast found that 72% of consumers say positive testimonials help increase their trust in a business.
Testimonials are powerful, and video testimonials are especially imperative to tell the story of how you helped people.
Many of us grew up in a culture of not asking for help and not talking about ourselves. Video testimonials, however, go against the grain.
When you ask a client to contribute a testimonial for your business, what you’re essentially asking is, “Please, will you talk about us? Will you talk about how we helped you?”
(Hint: These questions are super consequential to those reading—or watching—your testimonial!)
Different questions you can ask your clients to help guide the testimonial are:
- How did we solve a problem for you?
- How did we help you save money?
- What was working with us like?
- Why do you like working with us?
- How can others benefit from partnering with us?
If you ask your client for a video testimonial, remind them that it doesn’t need to be very long at all. Ideally, the video should be very short, 30 seconds to one minute. Keep it straight to the point.
The clients might need some coaching, but it’s very easily done.
Lucky for you, we have an entire article that you can send to your clients to prep them titled, “How to Record a Great Zoom Testimonial.” Check it out!
Once you have the video, put it everywhere. We recommend testimonials live on your website, in blog posts, on LinkedIn, and more. Tell the world how you help people. Hell, shout it from the rooftops!
We’re sure that the clients that you did help will be more than happy to do this for you.
The Right Way to Ask for Client Testimonials
Don’t make things complicated. It’s just five simple steps.
- You have to ask for a testimonial to get one. Think about it… When was the last time you gave a testimonial unprompted? You can ask clients whom you’ve partnered with for years, a new client who is excited to partner with you, the list goes on!
- Create an easy form fill for your clients to fill out their experience with you. Strike while the iron’s hot and ask for the testimonial during or right after the conclusion of your partnership (these days you can also ask for a testimonial through a short text message).
- Offer an incentive. Think outside of the box of gifts! An incentive can be more brand recognition on your website.
- Post the testimonial (with a nice headshot) on your website.
- Check out our testimonials page on our website for more inspiration.